Privacy Policy

Introduction

Welcome to Tropical Fun! We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services at our Gold Coast location.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Booking and reservation details
• Payment information (processed securely through third-party payment processors)
• Communication preferences
• Feedback, reviews, and survey responses
• Emergency contact information when required for activities

Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or search terms used to find us
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing bookings and providing our tropical beach services
• Communicating with you about your reservations and our services
• Sending promotional materials and special offers (with your consent)
• Improving our website functionality and user experience
• Ensuring safety during beach activities and water sports
• Responding to your inquiries and providing customer support
• Analyzing usage patterns to enhance our services
• Complying with legal obligations and protecting our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including payment processors, booking systems, and marketing platforms. These providers are bound by confidentiality agreements.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure servers and databases with limited access
• Regular security assessments and updates
• Employee training on data protection practices
• Secure payment processing through certified providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

Your Rights and Choices

You have several rights regarding your personal information:

Access and Portability

You can request access to the personal information we hold about you and receive a copy in a portable format.

Correction and Updates

You can request corrections to inaccurate or incomplete personal information.

Deletion

You can request deletion of your personal information, subject to legal retention requirements.

Marketing Communications

You can opt out of receiving promotional emails by clicking the unsubscribe link in our emails or contacting us directly.

Data Processing Objection

You can object to certain types of data processing, particularly for marketing purposes.

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and applicable legal requirements.

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For children between 13 and 18 years old, we require parental consent before collecting personal information for certain activities and services.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a notice on our website

Your continued use of our services after the effective date of updates constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of Queensland, Australia, and the Australian Privacy Principles under the Privacy Act 1988. Any disputes arising from this Privacy Policy will be subject to the jurisdiction of the courts of Queensland, Australia.